FAQ's :
About our products
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Most of the materials from which our products are manufactured are susceptible of sustaining some changes in expansion due to atmospheric pressure, humidity, temperature. For this reason, the measurements we provide as standard can vary from some millimeters for rigid materials to some centimeters for malleable products such as fabrics, leather, felt, etc.
I live in a country with a different sizing system. How do I know what size I need?
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None of your sizes correspond to my measures, could l have it made-to-measure ?
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If I ask for several products of the same color, is there a difference of shade?
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How do I know what video system do I have to ask for?
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Do I have to purchase a minimum quantity of items?
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Return/Exchange policy
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Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain
Please send us an e-mail to inform us about a return/exchange. In case of an exchange, please also include a note with the wanted product. As soon as we receive your package we will contact you for the new shipment payment.
WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT.
Important for returns from non-EU countries :
Importations and repatriations of merchandise to Spain implies the elaboration of documentation for customs and the payment of customs duties (minimum 42 euros). The amount of these taxes won't be refunded in any case unless the mistake is ours.
How to send goods back?
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Please send the articles back through the post office, from a particular person to another, without declaring any value, to:
Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain
WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT.
I want to know if you have special prices for wholesalers or shops.
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Money refund
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Customs and import duties
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European and overseas customers will be responsible for paying customs and/or import duty. Our delivery charges do not include any expenses for customs duty and/or VAT. FlamencoExport.com is not responsible for any additional charges, these expenses are the responsibility of the customer.
Important for returns from non-EU countries:
Importations and repatriations of merchandise to Spain implies the elaboration of documentation for customs and the payment of customs duties (minimum 42 euros). The amount of these taxes won’t be refunded in any case unless the mistake is ours.
If you have any queries regarding your delivery or non-delivery, you can e-mail us: flamencoexport@flamencoexport.com
Do I have to pay taxes to buy in Flamencoexport?
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I live in a place where a conventional transport agency can not enter
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Will you be able to send an order to a P.O. box?
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I would like to receive the purchase through another transport agency different than yours
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Do you only accept orders by internet?
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Estimate
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I want to know the price of the shipping cost to be able to decide about my order
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To calculate the shipping cost, (it depends on the package weight and size, but also the country), place the order and once it is in the shopping cart, on the right you will see "Shipping costs estimate". Click there and select the country that is going to receive the package. Once chosen, you will be able to see, at the bottom of your order summary, the different shipment ways with the prices.
How are calculated the shipping costs?
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1) The destination country
2) The weight of the box
3) The size of the box
How long does it take to send a order ?
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The parcel preparation time is written in the description of each product. It starts from the reception of the payment and is on business days. The shipping time starts from the departure of the parcel from the store.
For Europe, by express delivery, the shipping usually takes around 1 or 2 business days. By regular agency, it can take up to 4 business days (these periods depend as well on your zip code). Likewise, FlamencoExport is not responsible for the shipping by post. We will notify you when we will ship the parcel but we can not confirm you the delivery time.
For the rest of the world, it could take about two days in customs for transit, and the total duration will be 5 days except for Asia (approximately 6 days).
These periods are always approximate. Keep always in mind that the customer is entirely responsible for the shipping of the goods.