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    (+34) 91 542 72 51

    Our customer service timetables are:

    In Spanish, French and English:

    Monday to Friday from 10 am to 1:30 pm and from 16:30 pm to 8 pm and Saturdays from 10 am to 1:30 pm. (GMT + 1)

    In Japanese:

    Saturdays 10h-13:30h. (GMT +1) or by e-mail at japan@flamencoexport.com


    In 2017, our store close for holidays the following days: January 2st and 6th; March 20th; April 13th and 14th; May 1st, 2nd and 15th; August 15th; October 12th; November 1st and 9th; December 6th, 8th and 25th


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Help

How to find an item?
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On the left side of your computer screen you will always see our Flamenco Best Sellers product, such as Fans, Castanets, Flamenco skirts, Flowers or Dance outfits.





You will also be able to access, whenever you want, to all our products families: All Flamenco with T-shirts, Costumes, small Shawls, flamenco Combs or Hats, Weddings and Brides with Fans, Spanish wedding Veils or Wedding dresses, Souvenirs Party and Events on the website Flamenco-Spain, Didactic material with masters classes by Manuel Salado, Adrián Galia or Oscar Herrero, DVDs and Flamenco music with some incontrovertible artists such as Paco de Lucía, Camarón de la Isla but also artists from the New Flamenco circle.





In the main part of your screen you will see the different articles with their price, a part of the product description, and if there are several available pages for the same product's familiy, you will see them numbered on the top left of your screen.


By clicking on a product's picture or on the button "View Details..." you will access to the complete product index card and you will have the option to add the product to your Shopping Cart and buy it.

How to add products to my shopping cart
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Let's suppose what we would like to find is a typical Spanish fan.

The first step is to search, on the left menu, the Fans section.

Now that we have more information about each product we can choose the most appropriate fan, only clicking on the button "View details..." or on the picture of the fan you like, for example the flamenco dance fan with lace.

 

From here we can read all the information about this flamenco dan, we can choose the colour and change the quantity if you want more than 1 fan.
For example: we need 7 purple fans for a flamenco show.

 



From here, as you can see on your computer screen, you have two different options; "Continue shopping" or process your order clicking on the button "Shipping details".
 
If you want to continue shopping we have to repeat the previous step to search and add other products; if you prefer to go to the next step please click on "Shipping details" and fill out the form (to know how to do it correctly please go to the section "Shipping details", on the left menu).

We add to our shopping cart 1 didactic DVD by Adrian Galian, the Flamenco Step by Step, Sevillanas and 1 musical CD for example.

 



From our shopping cart we can remove a product, just clicking on the "cancel" link, we also can change quantities, continue shopping or fill out the shipping details form, using the buttons on the lower right part of this screen.

Buyer's details
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Here we have to fill out this form, including all our details.
Please be sure that all the necessary details are correct.



If you would like to send the order to a different address, please mark the box "Ship to a different address" and fill out the second form.


If you want to go back to your shopping cart, you always have this option, just click on the Shopping Cart picture, .


Now, we have to choose the shipment and the payment methods. For that we click on the button "Continue", on the right bottom of your computer screen, .

Shipping costs
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At any time you can go to your shopping cart, clicking on the Shopping Cart symbole.


To calculate the shipping costs for your order, please click on Shipping costs estimate.




Then you will be able to choose the delivery country, listed by alphabetlical order.




The shipping costs will be automatically updated.



 

You also have to choose the desired shipment option.




The shipping costs will be automatically updated.

Payment methods and Order's completion
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Here you have to choose the payment method for your order.

Please read carefully all the payment options before choosing the best one for you.




Then revise the content of your shopping cart.



To complete your order click on the "Complete order" button


On your computer screen you will see your order tracking number (FEXnumber).



Please write down this number. From then on  you will be able to track your order.

Track your order
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To track your order, please click on Track My Order.

Then fill out the form with your email and your order number (which starts by FEX or FSP or FSO).



Click on View details and access to all your order's informations.



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