• home
  • Contact Contact
  • home (0034) 91 542 72 51

    (+34) 91 542 72 51

    Our customer service timetables are:

    In Spanish, French and English:

    Monday to Friday from 10 am to 1:30 pm and from 16:30 pm to 8 pm and Saturdays from 10 am to 1:30 pm. (GMT + 1)

    In Japanese:

    Saturdays 10h-13:30h. (GMT +1) or by e-mail at japan@flamencoexport.com


    In 2017, our store close for holidays the following days: January 2st and 6th; March 20th; April 13th and 14th; May 1st, 2nd and 15th; August 15th; October 12th; November 1st and 9th; December 6th, 8th and 25th


  • Help Help
  • Lista de precios Lista de precios
  • Track order Track order
  • Wholesalers Access Wholesalers Access
  • Blog Blog
  • TV TV
  • FACEBOOK Facebook
  • TWITTER Twitter
Order Track order FAQS Help Access Wholesalers Access

Customer Service

About us
Read more

FlamencoExport.com is a growing company based in Spain, in its capital city, Madrid, created in 2001. We always had the objective of becoming the reference in the world of flamenco, in quality and price. Our team is made up of experts with high knowledge in this area and also meeting the needs of our customers. We also work with the best craftsman and we have the technical media to guarantee the best results in our work. Our company's philosophy of improving ourselves and being a reference online took us to create this original catalogue, through wich you will find an unlimited amount of products directly related to flamenco. We are always looking for the best quality-price ratio to satisfy all our customers.


Remember always, as you navigate and shop through our web, to check colours, measurements and any other specific request you may have before the actual payment is made. Also, if this is your first time shopping in our page, you would need to fill in you personal information for us in the most detailed way possible, so that way we can give you the best and most accurate and helpful customer service possible.

 

Important details:

 

Our address is:
C/ Campomanes, 4
Madrid - 28013.


VAT number: ESB82939505
Phone number: (0034) 91 542 72 51.
E-Mail: flamencoexport@flamencoexport.com


Our customer service timetables are:


In Spanish, French and English:

Monday to Friday from 10 am to 1:30 pm and from 16:30 pm to 8 pm and Saturdays from 10 am to 1.30 pm. (GMT + 1)


In Japanese:

Saturdays 10h-13.30h. (GMT +1) or by e-mail: japan[at]flamencoexport.com



Ways of payment
Read more

1. By bank transfer


Banco Santander Central Hispano, Calle Arenal 19, 28013 Madrid (España).

 

IBAN: ES21-0049-4695-81-2216018251

 

SWIFT: BSCHESMMXXX


Please advise that all fees shall be paid by the client.

 

2. Credit Card: Visa or Mastercard

 

3. By Paypal

FAQ's :

About our products
Read more

Most of the materials with wich our products are manufactured with are susceptible of sustaining some dilatation changes related to atmospheric pressure, humidity, temperature. For this reason, the measurements we provide as standard can vary from some millimeters for rigid materials to some centimeters for malleable products as fabrics, fur, felt, etc.

I live in a country where the size system is different. How I know what size do I need?
Read more

 Next to the article description you can find the corresponding measures in centimeters for every size. In the groups in which you find only size 12, 14, 40, 42 it corresponds to size small, medium, large and extra-large. We also offer tailor-made service.

None of your sizes correspond to my measures, could l have it custom made?
Read more

We will try to adjust the best we can the dress or skirt to you order, but if you want a more specific item you can send us an email with your measurements in order for us to create the model that fits you most. The measures have to be sent in centimeters, and in this case the price will be increased by 20% of its basic price.

If I ask for several products of the same color, is there a difference of shade?
Read more

The different materials are not always the same color, for example a maroon blouse and a maroon skirt will probably have a different shade even if its very similar. The same will happen with the shade of the fans, bracelets, etc.

How do I know what video system do I have to ask for?
Read more

The international video systems are NTSC and PAL. Make sure you have the appropriate system.

Do I have to purchase a minimum quantity of items?
Read more

No, you don't. There isn't any specification in that sense, you can buy as much or as low as you want. However, remember that the shipping cost has a minimum weight of 500 grams which would increase considerably the price of your purchase if you only buy only one piece.

Return/Exchange policy
Read more

Any serial manufactured product can be returned or exchanged (except music, films, sales, manila shawls, bridal products, costumes or party items). If you have ordered a product made according to your measurements or specially for you, we do not offer the possibility to return or exchange it. You have 7 days from the delivery date. Please send us the products back by mail, without declaring any value, to:

Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain

Please send us an e-mail to inform us about a return/exchange. In case of an exchange, please also include a note with the wanted product. As soon as we receive your package we will contact you for the new shipment payment.

WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT. 

Important for returns from non-EU countries :

Importations and repatriations of merchandise to Spain implies the elaboration of documentation for customs and the payment of customs duties (minimum 42 euros). The amount of these taxes won't be refunded in any case unless the mistake is ours.

How to send goods back?
Read more

To return any articles you can write an e-mail to flamencoexport@flamencoexport.com or call 00 34 915 427 251. In order to carry on with the process of devolution our company has to approve it first, so you have 7 days to inform us via e-mail or over the phone why the goods you received didn’t fulfill your expectations. In case any of the products were sent in an individual box, please return them with the same packaging they were originally delivered in. Also, you'll need to add a note inside the box with your order number and the reason of the return. 

Please send the articles back through the post office, from a particular person to another, without declaring any value, to:

Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain

WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT. 

Money refund
Read more

Once the items are received and their condition is checked, we will reimburse your money after deducting the amount needed for transport charges. If you did not use any credit card, we will deduce the bank fixed charges and the shipping cost.

Customs and import duties
Read more

European and overseas customers will be responsible for paying customs and/or import duty. Our delivery charges do not include any expenses for customs duty and/or VAT. FlamencoExport.com is not responsible for any additional charges, these expenses are the responsibility of the customer.

 

Important for returns from non-EU countries:

Importations and repatriations of merchandise to Spain implies the elaboration of documentation for customs and the payment of customs duties (minimum 42 euros). The amount of these taxes won’t be refunded in any case unless the mistake is ours.


If you have any queries regarding your delivery or non-delivery, you can e-mail us: flamencoexport@flamencoexport.com

Do I have to pay taxes to buy in Flamencoexport?
Read more

Normally taxes are set on importation as a measure to protect the inner market. Therefore we strongly recommend you to previously inform yourself at the customs about the taxes on merchandise purchased in Spain. (As in certain cases the taxes can reach more than hundred percent of the value of the merchandise).

I live in a place where a conventional transport agency can not enter
Read more

FlamencoExport sends its products to absolutely everywhere in the world, except to P.O. Box, due to the fact that the transport company has to check with the person and does not deliver to those adresses.

Will you be able to send an order to a P.O. box?
Read more

The transport agency always has to bring the package to the identified person, that is why there is no way of sending a package to a P.O.Box.

I would like to receive the purchase through another transport agency different than yours
Read more

We can send you the merchandise the way you want, but by not having any price agreement with other agencies, the buyer will have to assume the difference of price.

 

Do you only accept orders by internet?
Read more

In addition to our website you can place your order by fax (+34) 91 547 56 13. Remember that we will always send you the answer the way you did. And don't forget to put on top of the page your full name, street, city, postal code, state, country and phone number. Also, you should add as many details as you can about the description of the articles and quantities you want.

Estimate
Read more

Any order you make in our webpage doesn't have a definitive character until you confirm it, meaning that you can do your own estimation, including the shipping costs, without placing an order.
 

I want to know the price of the shipping cost to be able to decide about my order
Read more

To calculate the shipping cost, (it depends on the weight and volume of the box and also the country), place the order and once in the shopping cart, on the right you will see "Shipping costs estimate". Click there and select the country that is going to receive the package. Once chosen, you will be able to see at the bottom of the list of your products the different shipment ways with the prices.

I want to know if you have special prices for wholesalers or shops.
Read more

If you are a wholesaler you will have to contact us through email and answer our wholesaler's form. The orders for wholesalers will always have a character of minimum quantity that depends of each article.
 

How are calculated the shipping costs?
Read more

The delivery agencies consider 3 different factors to get the final price of your shipment:

1) The destination country 
2) The weight of the box 
3) The volume of the box

How long does it take to send a order?
Read more

The parcel preparation time is written in the description of each product. These periods start from the reception of the payment, and are business days. The shipping time starts from the departure of the parcel from the store.

 

For Europe, by express delivery, the shipping usually takes around 1 or 2 business days. By regular agency, can take up to 4 business days (these periods depend as well on your postal code).  Likewise, FlamencoExport is not responsible for the shipping by post. We will notify you when we will ship the parcel but we can not confirm you the delivery time.


For the rest of the world, it could take about two days in customs for transit, and the total time will be of 5 days except for Asia (approximately 6 days).

 

These periods are always approximate. Keep always in mind that the customer is entirely responsible for the shipping of the goods.

Types of exchange rate
Read more

We use the Euro and all our prices are fixed in that currency. Any transfer or money order will always have to be in Euros, so that we receive the exact cost of the purchase.
 

What should I do if once I've ordered something I want to modify or cancel it?
Read more

We prepare your order as soon as we receive it. That's why if you want to modify or cancel your order, you need to contact us as soon as possible by e-mail: flamencoexport@flamencoexport.com
 
We use own and third party cookies to improve the navigation experience. By continuing with the navigation, we consider that you accept our cookies policy.