FlamencoExport.com is a company based in Spain, in its capital city, Madrid.

Our address is:
C/ Campomanes, 4
Madrid - 28013. Our details are:
NIF: B 82939505
Phone number: (0034) 91 542 72 51.
Fax: (0034) 91 547 56 13. NIF: B 82939505
E-Mail:

Our phone customer service timetable, in Spanish, French,English, is:
from Monday to Friday, 10m - 2pm  and 4pm - 6pm (CET).
We will be close on following bank holidays: January 1. & 6., March 19., April 5. & 6, May 1.,2. & 15., July 25., August 15., October 12., November 9., December 6., 8., 24. & 25.

FlamencoExport.com is a growing company created in 2001. We always had the objectif of becoming the reference in the world of flamenco, in quality and price. Our team is made up by an experienced team with high knowledge about flamenco and about customers needs. We also work with the best craftsman and we have the technical media to guarantee positive results in our work. The reactivity is our strength. Our company philosophy takes us to create an original catalogue using Internet as comunication medium to convey information about our products, avoiding unecessary waiting. You will find online a lot of products related to flamenco. We are always looking for the best quality-price relation to satisfy all our customers.
You can move around in FlamencoExport.com through all the sections, categories or service facilities and choose the goods you wish to buy by placing them on the shopping cart. When buying goods which may have different sizes or colours, it is important that you check your selection carefully before adding it on to your basket. In any case, goods selected can always be removed later on. If you are a first time buyer, you must fill in your personal data in the questionaire. The system will ask you to introduce an E-MAIL ADDRESS. You will receive all the important information about your order via this E-Mail address. Therefore we ask you to be carefull about this information.

 

 Next to the article description you can find the corresponding measures in centimeters for every size. In the group of article in which you find only size 12,14,40,42 it corresponds to size small, medium, large and extra-large. We also offer made-to-measure service

We will try to adjust the best we can the dress or skirt you order, if you want you can send us an email with your measures in order for us to create the model that fits you most.  The measures have to be sent in centimeters, and in this case the price will be increase of 20% of its basic price.

Normally taxes are set on importation as a measure to protect the inner market. Therefore we strongly recommend you to previously inform yourself at the customs about the taxes on merchandise purchased in Spain. (As in certain cases the taxes can reach more than hundred percent of the value of the merchandise).

The different materials are not always of the same color, for example a maroon blouse and a maroon skirt will probably have a different shade even if its very similar. The same will happened with the shade of the fans, bracelets…

The international video systems are ntsc and pal. Make sure you have the appropriate system.

There isn't any minimal quantity of merchandise, but remember that the shipping cost has a minimum weight of 500 grams that would increase considerably the price of a unique piece.

    Flamencoexport send absolutely everything in the whole world, except to P.O. box.

The transport agency always has to bring the package to the identified person that is why there is no way of sending a package to a P.O. box.

In addition to our website you can place your order by fax (+34 91 547 56 13), remembering that we will always send you the answer the way you did and don't forget to put on top of the page your last name and name, street, city, postal code, state, country and phone number. We also ask you to give us as many details as you can about the description of the articles and quantities you want.

 

 To calculate the shipping cost, (it depends on the weight and volume of the box, and of the country), place the order and once in shopping cart, at the right you can see "Shipping costs estimate", so click there and select the country of the sending.

Once selected, you could see at the bottom of the list of your products the different shipment ways with the prices.

 

 

 

Any serial manufactured product can be returned or exchanged (except music, films, sales, bridal products or costumes). If you have ordered a product made according to your measurements or specially for you, we do not offer the possibility to return or exchange it. You have 7 days from the delivery date. Please send us the products back by mail, without declaring any value, to:

Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain

Please send us an e-mail to inform us about a return/exchange.
In case of an exchange, please also include a note with the wanted product. As soon as we will receive your package we will contact you for the new shipment payment.
Thank you.

WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT. 

First of all the return of goods needs our approval, so: you have to inform us via e-mail or over the phone why the goods you received didn’t carry out your expectations. You have 7 days to do that from the reception of the parcel.

In case of the products are delivered in an individual box, please send them back with the same packing that is part of the products presentation.
You'll have to put a note in the parcel with your order number and the reason of the return.

Please send th goods back by normal mail, from a particular person to another,without declaring any value, to:

Manuel Sanz
C/ Campomanes, 4
28013 Madrid
Spain

Thank you.

WE WON'T ACCEPT ANY PARCEL IF FLAMENCOEXPORT S.L. HAS TO PAY ANY CUSTOMS FEES FOR IT. 

 

Once the merchandise is received and after checking the condition of the items, we will pay you back the amount of money deducting the transport charges. If you did not use any credit card, we will deduce the bank fixed charges and the shipping cost.